· Provide an exceptional experience through efficient and accurate service and effective communication
· Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam and hot water-based systems, oil, high velocity, ductless and more
· Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment
· Maintain required truck inventory necessary to complete all flat-rate repairs
· Educate and inform customers of improvements to the comfort, efficiency or safety of their homes
· Assist in the development of junior service technicians
· Follow all UIC systems and administrative details as they relate to the service department