We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance and testing tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Keep proper stock and inventory of parts
Requirements
- Participate on rotating on call schedule for weekends
- Proven field service experience
- Ability to troubleshoot, test, repair and service HVAC equipment
- English literacy
- Minimum of 6 months experience
- High School Diploma
- Valid Drivers License and good driving record
Top Pay, great health benefits, 401k employer matching, Vacation