·         Provide an exceptional experience through efficient and accurate service and effective communication

·         Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam and hot water-based systems, oil, high velocity, ductless and more

·         Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment

·         Maintain required truck inventory necessary to complete all flat-rate repairs

·         Educate and inform customers of improvements to the comfort, efficiency or safety of their homes

·         Assist in the development of junior service technicians

·         Follow all UIC systems and administrative details as they relate to the service department